Commission Agreement Policy
1. Description of Commissioned Work
The Crafter agrees to create a custom crochet item as specified by the Client. The details of the commissioned work, including design, size, colour, and any specific requirements, are outlined in the contract signed by both parties and becomes binding at time of deposit payment.
2. Payment
The Client agrees to pay the Crafter the total agreed-upon amount for the commissioned work prior to despatch. Payment shall be made in two instalments as follows: first as a 50% deposit to secure the contractual agreement, second as the remaining 50% plus postage and packaging at time of commissioned item completion. Failure to make the first payment within 7 working days of contract signing will result in a delay or cancellation of the project. Failure to make second payment will result in delay to despatch and may be cancelled if final payment is not received within 7 working days of project completion. The 50% deposit will not be refunded. Upon making payment of 50% deposit the Client agrees to this term. The Crafter reserves the right to use discretion to refund a deposit in exceptional circumstances where proof can be provided within 3 working days of deposit being paid.
3. Delivery Timeline
The Crafter agrees to complete the commissioned work within the specified weeks/months from the date of receiving the initial deposit payment, unless otherwise specified. Any changes to the delivery timeline must be mutually agreed upon in writing by both Parties.
4. Modifications and Revisions
The Client may request reasonable modifications or revisions to the commissioned work. Additional costs may apply for significant changes not outlined in the original agreement.
5. Ownership and Intellectual Property
Upon completion and receipt of full payment, the Client shall own the commissioned work. The Crafter retains the right to use photos of the completed work for promotional purposes unless otherwise agreed in writing.
6. Cancellation
In the event of cancellation by the Client, any deposit payment made is non-refundable, and the Crafter retains the right to the work completed up to the cancellation date. Cancellation after final payment but before despatch will result in a refund of only the second payment. If item is despatched no cancellations or refunds can be made.
7. Communication
Both Parties agree to maintain open and timely communication throughout the duration of the project. Any significant changes or concerns should be addressed promptly.
8. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom.
9. Entire Agreement
This Agreement constitutes the entire understanding between the Parties and supersedes any prior agreements or understandings, whether oral or written.