Terms and Conditions Agreement for Rosalie Design LTD
1. Introduction
Welcome to Rosalie Design LTD, a handmade crochet business. These Terms and Conditions govern your use of our website, products, and services. By accessing or using our services, you agree to comply with and be bound by these terms. If you disagree with any part of the terms, please do not use our services.
2. Products
a. All our crochet products are handmade with care and attention to detail. Due to the handmade nature, slight variations may occur, making each item unique.
b. Product images on the website may slightly differ from the actual product due to variations in monitors and screen settings.
c. We reserve the right to modify, discontinue, or update products without prior notice.
3. Orders and Payments
a. Orders are considered confirmed upon receipt of payment. We accept payments through [list acceptable payment methods].
b. Prices are subject to change without notice. The price charged is the price displayed on the website at the time of the order.
c. We reserve the right to cancel orders or refuse service at our discretion.
4. Shipping and Delivery
a. Shipping costs are calculated at checkout and are the responsibility of the customer.
b. Delivery times may vary based on location and other factors beyond our control. We are not responsible for delays caused by shipping carriers.
c. Customers are responsible for providing accurate shipping information. We are not liable for orders shipped to incorrect addresses provided by the customer.
d. Where a commissioned order has been placed, delivery times will be confirmed to you before you complete payment. By completing payment you are then agreeing to the delivery time frame as advised by us.
5. Returns and Exchanges
a. We accept returns and exchanges within 14 days of the delivery date providing items have not been worn and are returned in the same condition they arrived to you in. Please contact us first to arrange the return.
b. Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
c. Custom and personalized items are not eligible for returns or exchanges. For more information please see the Commissions Policy.
6. Intellectual Property
a. All content on our website, including images, text, and designs, is the intellectual property of Rosalie Design LTD. Unauthorized use is strictly prohibited.
b. Customers may not reproduce, distribute, or use our designs for commercial purposes without written permission.
7. Privacy Policy
a. We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of this information.
8. Limitation of Liability
a. Our liability is limited to the purchase price of the product. We are not responsible for any indirect, incidental, or consequential damages.
9. Governing Law
a. These terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be resolved in the courts of the United Kingdom.
10. Changes to Terms and Conditions
a. We reserve the right to modify or update these terms at any time without prior notice. It is the customer’s responsibility to review these terms regularly.
By using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. If you have any questions, please contact us at info@rosaliedesign.co.uk.